I’m developing online courses using an LMS I’ve never used to author anything before. I won’t name the LMS, you can probably guess which of those available might be the only one to frustrate me to the point of actual tears. For serious. Tears came out of my eyes.
I found it so counterintuitive, organized in a way that, to me, was overwhelming and confusing and redundant and alarmingly annoying and with every second I was forced to interact with it, I wanted to scream. My blood pressure raised, breathing became faster… I vented to my husband and yes, indeed, he agreed that the platform was frustrating to work with, that it wasn’t just me, and several in my PLN agreed.
But that doesn’t much matter, because I don’t get to choose the tool. The organization does. And the point of this post isn’t to say it’s the right or wrong decision or all instructors should be able to choose their platform because certainly that would create issues with continuity and what not.
For heaven’s sake, I’m a tech coach! I can’t be so easily frustrated by technology! Can I?!
What this experience made me realize is that, beyond having someone show me click-by-click where I needed to go to add elements to my course, beyond accessing the readily available video and screencast tutorials for the LMS, I needed someone to empathize with my situation.
I needed someone to care.
I needed a coach.
A skilled coach can sense that you’re struggling. Can look at the situation and try to understand why. What elements of the situation are causing angst? What skills, if acquired, will help reduce anxiety and lead to success? What strategies can the coach use to simultaneously calm your fears, address your concerns, and enhance your skill set?
Some teachers aren’t open to coaching, not because they wouldn’t appreciate the development, but because they’re not comfortable admitting they’re uncomfortable. They don’t want to let their guards down. We see a teacher who’s reluctant to innovate and we consider them stubborn, traditional, grounded in their ways. What they allow us to see isn’t enough to understand why. We need to know what they’re feeling.
If you’re a teacher struggling, whether it’s with technology integration or with a new instructional strategy, don’t be afraid to communicate honestly about your emotions surrounding the situation. That can only help your coach better design support strategies for you.
If you’re a coach and you don’t acknowledge the feelings of those with whom you work, you’re doing it wrong. The person comes first. Development won’t happen without essential relationship-building.
My increasing frustration working with a new LMS made me realize that when I coach teachers, I need to find out why they’re nervous or reluctant about tech integration, why they’re over-the-top zealous about it, why they display negative feelings about it. Everyone’s past experiences shape them as a teacher, as a learner, as a leader. I know I didn’t always put feelings first in my approach to working with teachers, and I would go back and change some of my strategies if I could.
The real value of a coach is having someone willing to be by your side when the learning gets tough. Whether it’s coach-teacher, teacher-student, admin-teacher, remember to acknowledge the fears, the needs, the aspirations of the person you’re learning alongside.